1. What currency are your prices in?

All prices on our website are displayed in Ugandan Shillings (UGX).

2. Do you deliver outside Kampala?

Yes, we deliver across Uganda. Orders within Kampala are delivered by motorcycle riders within 1 day. For other regions, we use a reliable courier service, and delivery fees depend on your location.

3. How long does delivery take?

Orders in Kampala arrive within 24 hours. Deliveries outside Kampala take 1–3 working days, depending on your destination.

4. How can I pay for my order?

We accept Mobile Money Airtel

5. What sizes do you offer?

We stock a range of sizes, depending on the item. Please check each product page for specific size guides or contact us for assistance.

6. Can I return or exchange an item?

Yes, we accept returns within 2 days of delivery if the item is unworn and in its original condition. Please reach out to us via WhatsApp or email to start the return process.

7. How do I know my order went through?

Once you complete your order, you’ll receive a confirmation email or WhatsApp message with your order details. If you don’t receive one, please contact us.

8. Where are you based?

Nsewemu Elegant Apparel is based in Kampala, Uganda, and proudly serves fashion lovers across the country.